Grand Mercure Lake Hamana Resort & Spa

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must be at least 20 years to stay in a smoking room.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, mobile payments, and cash
• Mobile payment options include: PayPay, Merpay, and WeChat Pay

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Additional fees may apply to children for items such as extra bedding and meals.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• The seasonal pool will be open from July to August.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• A car is required for transportation to and from this property.
• Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).