Hacienda El Carmen Hotel & Spa

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Outside food is not permitted on the premises.

• Fee for cooked-to-order breakfast: approximately MXN 470 for adults and MXN 470 for children

• Airport shuttle fee: MXN 4500 per vehicle (roundtrip, maximum occupancy 10)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 10:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.