JW Marriott Phu Quoc Emerald Bay Resort & Spa

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, mobile payments, and cash
• Mobile payment options include: Alipay, Google Pay, Apple Pay, and Naver Pay
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property has a strict no-smoking policy. Violators will be subject to a fine of VND 5,000,000.

• Early check-in is available for a fee (subject to availability)

• Late check-out is available for a fee (subject to availability)

• Rollaway bed fee: VND 1350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 6:30 AM to 6:30 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.