Koanze Luxury Hotel & Spa

The front desk is open daily from 8:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted

• Safety features at this property include a fire extinguisher

• Pet deposit: MXN 500.0 per stay

• Pet fee: MXN 500 per pet, per stay

• Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).