Mercure Kingfisher Bay Resort Fraser Island

The front desk is open daily from 7:00 AM - 7:00 PM. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a smoke detector
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for full breakfast: AUD 25 per person (approximately)
• Fee for in-room wireless Internet: AUD 15.00 (for 2 hours, rates may vary)
• Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
• Airport shuttle fee: AUD 23.00 per person (roundtrip)
• Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
• Crib (infant bed) fee: AUD 25.0 per stay
• Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking.
• This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.