Mercure Maitland Monte Pio

The front desk is open during the following times:

• Monday - Friday: 8:30 AM - 7:30 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

• Fee for continental breakfast: approximately AUD 15.00 per person

• Crib (infant bed) fee: AUD 15.0 per night

• Rollaway bed fee: AUD 45.0 per night

• Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.

The following facilities or services will be unavailable from July 24 2026 to November 30 2026 (dates subject to change):
- Breakfast
- Business center
- Dining venue(s)
- Meeting facilities
- Hot tub
- Swimming pool
- Tennis courts

The property will be renovating from July 24 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
- Dining venue(s)
- Hot tub
- Swimming pool
- Tennis courts

During renovations, the hotel will make every effort to minimize noise and disturbance. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
- Dining venue(s)
- Full-service spa
- Outdoor pool
- Hot tub

The following facilities are closed on Friday and Saturday:
- Dining venue(s)
- Full-service spa
- Outdoor pool