Pier 21 Riverside Apartment Hotel

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The front desk is staffed during limited hours. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Fee for cooked-to-order breakfast: approximately AUD 12 to 30 for adults, and AUD 10 to 20 for children

• Pet deposit: AUD 200 per stay

• Pet fee: AUD 55 per pet, per night

• Service animals are exempt from fees

• Early check-in fee: AUD 50 (subject to availability)

• Late check-out fee: AUD 60.00 (subject to availability)

• Crib (infant bed) fee: AUD 17.5 per stay

• Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Pool access available from 7:00 AM to 8:30 PM.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.