Renaissance by Sulo

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Fee for buffet breakfast: approximately KZT 8000 for adults and KZT 4000 for children

• Airport shuttle fee: KZT 12000 per vehicle (one-way, maximum occupancy 3)

• Early check-in is available for a fee (subject to availability)

• Late check-out is available for a fee (subject to availability)

• Rollaway bed fee: KZT 7000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• The seasonal pool will be open from June to September.
• Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.

The following facilities are closed seasonally each year. They will be closed from September 15 to July 5:
- One of the swimming pools

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
- Indoor pool

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
- Indoor pool