Sofitel Dubai The Palm Resort & Spa

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: AED 500.00
• New Year's Eve (December 31) Gala Dinner per adult: AED 2500
• New Year's Eve (December 31) Gala Dinner per child: AED 1750 (from 6 to 18 years old)
• A tax is imposed by the city: AED 20.00 per accommodation, per night A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

• Fee for buffet breakfast: approximately AED 155 for adults and AED 77.50 for children
• Airport shuttle fee: AED 954 per vehicle (roundtrip, maximum occupancy 2)
• Rollaway bed fee: AED 368.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 9:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

The following facilities or services will be unavailable from September 2 2026 to August 31 2028 (dates subject to change):
- One of the bars/lounges