Best Western Premier Heronston Hotel & Spa

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The property hosts various banquet events throughout the year. Guests may be able to hear event related noise at any time.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property provides access to the Leisure Club and Spa for guests under 17 years old from 7 to 9 AM and from 5 to 7 PM. The Leisure Club must be booked in advanced through reception.

• Fee for full breakfast: approximately GBP 18.95 per person

• Pet fee: GBP 10.00 per pet, per night

• Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.

• Contactless check-in and contactless check-out are available.

• For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

The property will be renovating from June 4 2026 to February 28 2027 (completion date subject to change). The following areas are affected:
- Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
- Full-service spa

The following facilities are closed on Sunday:
- Dining venue(s)