Parkhotel Matrei

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. The front desk is staffed during limited hours. Guests are recommended to download the property's Straiv mobile app before check-in. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 2.60 per person, per night

We have included all charges provided to us by the property.

• Fee for buffet breakfast: approximately EUR 19.5 for adults and EUR 14.00 for children
• Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 6)
• Pet fee: EUR 14.50 per pet, per night
• Service animals are exempt from fees
• Crib (infant bed) fee: EUR 14.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

This property is closed from October 19 2026 to November 30 2026 (dates subject to change). The property will be renovating from October 19 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
- Front desk
- Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.