Sutera @ Mantanani Island Resort & Spa

Guests must transfer via boat and shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 2:00 AM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located on Mantanani Island in Kota Kinabalu. Guests must transfer to the property by speedboat (45-55 minutes trip) followed by land transfer (surcharge) to the resort. The speedboat departs from Sutera Jetty Mantanani in Kota Belud once per day at 2:15 PM. Guests must be at the jetty by 1:45 PM for registration. Boat transfer from the property to Jetty Sutera Mantanani departs once per day at 1 PM. Return land transfers are not included in the rates unless otherwise stated in the confirmation. To arrange land transfers, reservations must be made at least 48 hours (2 days) in advance. In the event of bad weather or unforeseen circumstances that result in cancellation of the last boat transfer into the island due to safety or commercial reasons, food and lodging costs for the overnight stay in Mantanani Island will be arranged and paid by the resort. No claims, including requests for refund, resulting from such cancellation will be permitted. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
• Mobile payment options include: Glase
• Cashless transactions are available
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Requests for changes to bed type are subject to availability, and additional surcharges may apply.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Shuttle transfer per adult: MYR 82 (roundtrip)
• Shuttle transfer per child: MYR 82 (roundtrip)
• A damage deposit of MYR 100 will be collected before check-in.

We have included all charges provided to us by the property.

• Rollaway bed fee: MYR 205.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.