Kerry Hotel Hong Kong by Shangri-la

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable plastic tableware and other plastic products are available at the front desk (surcharge). Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: HKD 1000.00 per night

We have included all charges provided to us by the property.

• Fee for buffet breakfast: approximately HKD 348 for adults and HKD 348 for children
• Valet parking fee: HKD 600 per night
• Rollaway bed fee: HKD 565.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• The seasonal pool will be open from December 01 to May 31.
• Pool access available from 7:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Parking height restrictions apply.
• Contactless check-in and contactless check-out are available.

The following facilities or services will be unavailable from January 5 2026 to January 15 2026 (dates subject to change):

• Swimming pool

The property will be renovating from January 5 2026 to January 15 2026 (completion date subject to change). The following areas are affected:

• Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.