Lava Lodge at Hale Kilauea

The front desk is open daily from 7:30 AM - 5 PM. The check-in location differs from the property location. Check-in location: [Hawaii True Value- Office]. If you arrive at the property after hours, you'll need to check in at an alternate location: [Thai Thai Restaurant (Except Wednesday & Thursday)]. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Tax ID - 1-9-004-014
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Masks are required at the property for guests without COVID-19 vaccination
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Late check-in fee for check-in between 8:00 PM and 11:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Only registered guests are allowed in the guestrooms.
• Alcohol is not served at this property.
• Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).