Swissôtel Wellness Resort Alatau Almaty

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

• Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
• Airport shuttle fee: KZT 15000 per vehicle (one-way)
• Rollaway bed fee: KZT 12000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

The following facilities or services will be unavailable from September 29 2025 to April 30 2026 (dates subject to change):

• One of the swimming pools

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:

• One of the swimming pools