The Residence Bintan

Guests must transfer via Shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal and airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property provides ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: IDR 1000000.0 per night

We have included all charges provided to us by the property.

• Housekeeping is available for an additional fee
• Rollaway bed fee: IDR 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 9:00 AM to 6:00 PM.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.