JEN Johor Puteri Harbour by Shangri-La

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve rollaway/extra beds
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Fees for extra beds vary for adults and children.
• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Fee for buffet breakfast: approximately MYR 20 for adults and MYR 10 for children
• Airport shuttle fee: MYR 165 per vehicle (one way)
• Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).