Novotel Monterrey Valle

Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Fee for buffet breakfast: approximately MXN 325 per person
• Covered self parking fee: MXN 100.00 per stay
• Pet deposit: MXN 500 per night
• Pet fee: MXN 500.00 per pet, per night
• Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The following facilities are closed seasonally each year. They will be closed from September 1 to January 15:

• Swimming pool

The property will be renovating from September 1 2024 to March 31 2025 (completion date subject to change). The following areas are affected:

• Elevator
• Lobby
• Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.