Question 1

How can I make a booking?

Accepted Answer

Enter the “hotel name” or “location” you wish to book. Select “check-in” and “check-out dates”. Enter “number of adults” and “children” with their respective “ages”. Add “additional groups” if required. Click “Search”.
Use “filters” such as “halal food”, “no-alcohol policy”, “ladies privacy” or “review score”,. to narrow down your search results if needed.
Use “sorting” options (price, star rating, name, review) if required.
Choose hotel and room type by clicking on the "book now" button.
Review your booking, select any additional “extras” such as “airport transfers” if required and click on “Next”.
Complete all “Lead Guest” fields (First Name, Last Name, E-Mail, Mobile Number). 
Some properties require pre-payment in order to confirm a booking. In most cases you can confirm a booking with the “Pay later” option. Depending on the property’s payment policy, you can confirm your booking.

Question 2

Can I make a booking over the phone?

Accepted Answer

All bookings must be made online. You can contact (https://halalbooking.com/contact-us) our Customer Relations for assistance.

Question 3

When will I get confirmation for my booking ?

Accepted Answer

You will receive your confirmation after completing your booking request. If payment is required, the booking will be confirmed after the payment has been fully received.

Question 4

What is a “24-hour confirmation” booking?

Accepted Answer

Some properties, particularly villas, are not able to provide instant confirmation. Therefore, they will confirm the availability within 24 hours. Please do not book flights if you book a 24-hour confirmation booking until you receive a confirmation.

Question 5

Can I get extra beds/cots for my child(ren)?

Accepted Answer

The room information on the property page usually contains the information whether an extra bed/cot can be provided and if it entails an extra charge.

Question 6

Will I get a hotel voucher after making a booking?

Accepted Answer

You will receive a booking confirmation email which you can use as a proof for your booking at the reception.

Question 7

Do I need to print out the booking confirmation email?

Accepted Answer

No. On arrival, the person whose name is on the booking as lead guest must show their personal ID (passport or driving licence).

Question 8

What if I don’t pay for my booking?

Accepted Answer

For bookings which require prepayment of a deposit or the full amount, the booking will not be confirmed until the payment of the required amount has been received. For bookings which had been confirmed without a payment or with a deposit, full payment of the remaining amount is required until the provided deadline. If the deadline is missed, the booking will be automatically cancelled.

Question 9

Why can I not select a room?

Accepted Answer

The room may not be available on the requested date or the room type may not be suitable for the selected number of guests.

Question 10

What is “default suitability”?

Accepted Answer

This message appears when you are searching for a higher number of guests than the hotel's recommended occupancy for comfortable stay for a particular room type, which is based on default bedding of the room type. Although the hotel will permit the booking of this room for your selected number of guests, the hotel recommends a lower occupancy for a comfortable stay. Halalbooking cannot be held responsible if guests are not satisfied with the room size.

Question 11

I made a mistake in my booking, what should I do?

Accepted Answer

Please check the cancellation policy for your booking, which you can find in your booking confirmation. This states whether a cancellation or modification is possible free of charge or what the charge would be. In general, bookings with non-refundable rates cannot be changed.

Question 12

What does “All-inclusive” mean?

Accepted Answer

In general, all-inclusive rates include accommodation + all meals and drinks (Breakfast + Lunch + Dinner) in most properties, but sometimes not everything is free of charge, so it is best to always check with the hotel staff before you order. Please note that flights are NOT included.

Question 13

Where can I book my flights?

Accepted Answer

You cannot book flights through Halalbooking. You may book directly with an airline.

Question 14

Where can I book car hire?

Accepted Answer

You cannot book rental cars through Halalbooking. If you wish to hire a car you need to contact a rental car company directly at your arrival airport. However we provide airport transfers for certain destinations.

Question 15

What’s the difference between a double room and a twin room?

Accepted Answer

A double room has one double bed and a twin room has two single beds.

Question 16

What’s the difference between a “non-refundable” and “free cancellation” ?

Accepted Answer

A “non-refundable room” rate is in most cases lower than a “free cancellation” rate. However, its cancellation policies are different and usually require a 100% charge in case of cancellation. A room with a “free cancellation” rate, however, usually allows you to cancel your booking free of charge if done within the time period set by the property. You can find the policy details displayed on the respective property page as well as in your booking confirmation email.

Question 17

Where can I find Halalbooking’s terms and conditions?

Accepted Answer

Please follow this link to find our booking conditions (https://halalbooking.com/booking-conditions).

Question 18

What’s the HB Loyalty Club?

Accepted Answer

This is our customer loyalty programme, which comprises 3 status tiers - Gold, Platinum and Diamond, offering free privileges and discounts to our members. When you join you start with Gold status. You reach Platinum and Diamond status by earning Points after each stay booked on Halalbooking®. You can also refer friends (https://halalbooking.com/refer-a-friend) to earn Status Points which will help you to reach higher statuses. In addition to Status Points you also earn Cash Points for every stay booked on Halalbooking, which you can spend on your future bookings. We recommend you register (https://halalbooking.com/register) immediately for the HB Loyalty Club (https://halalbooking.com/hb-loyalty-club) to unlock additional discounts and privileges. Follow the link to find all information regarding the HB Loyalty Club (https://halalbooking.com/hb-loyalty-club).

Question 19

What does adjacency possible mean?

Accepted Answer

Halalbooking guests are mostly families with kids and often book two rooms as one room may not be suitable for the whole family. Adjacency possible means that a particular room can be allocated adjacent to or opposite the same or another specific room type. Adjacent rooms are different from connecting rooms, which can be made interconnected by unlocking an internal door between the rooms.

Question 20

What is ‘refer-a-friend’?

Accepted Answer

For every friend whom you have referred and who registers on Halalbooking, books and stays at one of our properties, you will earn up to 1000 Status Points. And your friend gets $25 off their first booking. Further information you can check from here (https://halalbooking.com/refer-a-friend).

Question 21

Who will charge my card and when?

Accepted Answer

The payment terms displayed on the final page of your booking show whether your booking requires an “advanced payment” or “later payment”. Depending on the payment option you will be charged by Halalbooking either at the time of the booking or you will be asked to make payment closer to the time of check-in. In some cases you will be asked to pay some charges (e.g. city tax) to the hotel directly.

Question 22

What payment methods does Halalbooking provide?

Accepted Answer

Halalbooking offers a variety of payment options, via credit cards, instant bank transfers (through several payment gateways, i.e., Klarna, Sofort, Giropay, Ideal) or standard bank transfer. If you pay by card or through any other payment gateway  you will receive an instant confirmation. If you pay by standard bank transfer, your booking will be marked as paid once the full payment is received by Halalbooking. Typically this can take 2-4 working days. Please make sure you make the payment promptly to ensure the quoted price is still applicable as prices and availability change regularly. Please make sure you include your booking number in the reference section of the bank transfer. Once you initiate the bank transfer, you need to upload the proof of payment on our website. You can find the upload button on the page where you can find our bank details.

Question 23

Can I pay in instalments?

Accepted Answer

Customers from the UK can pay up to £2000 with Klarna which offers three  instalments. If you have a Turkish credit card, you can pay with up to twelve instalments.  If the booking is cancellable with no charge, we might be able to offer you up to two to three  instalments. Please contact (https://halalbooking.com/contact-us) our Customer Relations Team to check if you would like to pay with instalments.

Question 24

What do I do if I have problems with the payment?

Accepted Answer

If you encounter problems during the payment process or if you have any other payment related questions, please contact (https://halalbooking.com/contact-us) our Customer Relations Team for further assistance.

Question 25

What if I paid but didn’t get a confirmation email?

Accepted Answer

Please first check your inbox and spam folders. If the booked  room was on “instant confirmation” please contact (https://halalbooking.com/contact-us) us immediately. However, if the room is on “24-Hour confirmation” you should allow 24 hours to receive the confirmation email. Please do not book any flights until you have received the booking confirmation.

Question 26

Do I need to pay now to make a booking or can I pay on arrival?

Accepted Answer

Some of the properties require payment in advance  of the full amount at the time of booking in order to confirm your booking. This varies from property to property. In general, it is not possible to pay at the time of the check-in but for many properties you can pay later, which depends on the cancellation policy. You can see the details on each property's page.

Question 27

Can I book with a deposit payment?

Accepted Answer

Some properties offer a deposit payment option and you can pay the remaining amount later. This is clearly displayed on the booking page and your booking confirmation email. You can confirm a booking without submitting your card details. You will receive a separate payment link from us which will be valid up until the payment deadline. Please ensure not to miss the payment deadline as your booking will otherwise be automatically cancelled.

Question 28

How can I get an invoice?

Accepted Answer

Please send an email to accounts@halalbooking.com with your booking number and the invoice details.

Question 29

How can I cancel my booking?

Accepted Answer

You can access your booking either through the booking confirmation email or your profile on halalbooking.com. On the booking information page you will see the "Cancel this booking" button. You need to choose a cancellation reason to proceed with a cancellation. The property’s cancellation policy will apply. Please ensure you accept any potential cancellation fees before you proceed.

Question 30

Can I cancel my booking free of charge?

Accepted Answer

Depending on the cancellation policy of the booking you may cancel your booking without any penalty. The cancellation page of your respective booking will display if any cancellation charges apply. If the booking cancellation is chargeable or partially refundable and you think you need to cancel due to a force majeure, please contact (https://halalbooking.com/contact-us) our Customer Relations Team for further assistance.

Question 31

Can I cancel or change dates for a non-refundable booking?

Accepted Answer

Non-refundable bookings incur a charge according to the property’s cancellation policy. In most cases this is 100% of the price. However, the property may still decide to waive your cancellation charges if you wish to re-book for alternative dates. This depends on the property’s availability. If your new dates are more expensive than the price you paid for your existing dates, the property will request payment of the respective price difference.

Question 32

How do I know if my booking was cancelled?

Accepted Answer

You will receive an email confirming the cancellation or you can check your booking information page which will show the booking’s status.

Question 33

Where can I find a property’s cancellation policy?

Accepted Answer

You can find the cancellation policies of a property on the respective property page on halalbooking.com, your booking confirmation email or on the booking cancellation page of your particular booking which you can access through your Halalbooking account profile.

Question 34

How will I get my refund?

Accepted Answer

After your cancellation has been confirmed, you will receive a refund within the next 2-10 working days. For refunds by bank transfer we will request your full bank details. Delayed submission of bank details or insufficient information can result in the delay of refund.    If you spent any Cash Points towards the booking, these will be refunded back to your HB Loyalty Club account immediately.

Question 35

What happens if I become ill and cannot travel?

Accepted Answer

You may cancel your booking, depending on the property’s policy. If it doesn’t allow a cancellation free of charge , please inform us and the property immediately with a letter  from your doctor stating that you are unable to travel for medical reasons. We will then try to cancel or amend the booking without any penalty. Please note that this decision is at the property’s discretion  and Halalbooking does not make the final decision.

Question 36

What happens if a relative has passed away and I cannot travel?

Accepted Answer

You may cancel your booking, depending on the property’s cancellation policy. If the cancellation policy doesn’t allow free of charge cancellation, please inform us and the property immediately and send a copy of the death certificate to sales@halalbooking.com as well as to the property’s email address provided in the confirmation email. Our Customer Relations team will then contact the property to try to secure a free of charge cancellation and/or change of dates. Please note that this decision is at the property’s discretion  and Halalbooking is not the decision maker.

Question 37

What happens if I don’t like the hotel?

Accepted Answer

If the property’s cancellation policy allows free cancellation, you may cancel your booking and book alternative accommodation on halalbooking.com. Please note that Halalbooking is a booking platform and does not act as a tour operator nor is it the accommodation provider. Therefore we are not liable for the services provided by the property. Please also read the relevant sections in the Terms&Conditions (https://halalbooking.com/booking-conditions).

Question 38

What is a booking modification?

Accepted Answer

A booking modification applies when you would like to make a change to your existing booking. A modification might include one or more of the following:
○ Change check-in/check-out dates
○ Change room type
○ Change meal plan
○ Edit number of guests
○ Change ages of children
○ Add a room
○ Change of Lead Guest name

Question 39

Can I modify my booking whenever I want?

Accepted Answer

You may modify your booking depending on the cancellation policy of the property. Charges may apply. Please first check the cancellation policy of the property you have booked on your booking confirmation email and then please click on the "Manage your booking" button in order to modify your booking. You can do this also via your Halalbooking account profile.

Question 40

Will any modification cost me extra?

Accepted Answer

This will depend on the requested modification and the policy of the property. Halalbooking itself doesn’t charge for any modifications, but is obliged to collect any charges in accordance with the booked property’s policies.

Question 41

How can I modify my booking?

Accepted Answer

For a modification you need to click on the "Manage your booking" button in your booking confirmation email. A new page will open allowing you to "cancel" or "modify" your booking. Please read carefully if any charges apply to your cancellation or modification request and proceed accordingly. You can modify and manage all your bookings also via your Halalbooking account profile.

Question 42

Where can I find the prices?

Accepted Answer

○ Enter the “hotel name” or “location” you wish to book.
○ Select “check-in” and “check-out dates”.
○ Enter “number of adults” and “children” with their respective “ages”.
○ Add “additional groups” if required.
○ Click “Search”.

Question 43

Are the shown prices for one or all guests?

Accepted Answer

Shown prices on Halalbooking are for the entire group entered in the search. If no persons were specified during the time the default pricing will be for 2 adults. Precise total prices are calculated for the entire group/family, taking into account the number of adults and the exact ages of any children.

Question 44

Are my children included free of charge?

Accepted Answer

Each property has different rules with regards to the pricing for children. As a rule of thumb infants up to 2-3 years are free of charge, children 3-12 incur 50% charge and children over 12 years are charged at the full rate. However, as mentioned, this varies from property to property. On halalbooking.com precise total prices are calculated for the entire group/family, taking into account the number of adults and the exact ages of any children. Properties can check dates of birth on passports and will take the ages of children on the check-out date as a basis. If the age of a child is older on the passport than the age provided during the booking, properties might charge the price difference depending on the property’s age and pricing rules.

Question 45

Are flights included in the prices?

Accepted Answer

No. Halalbooking does not provide flights.

Question 46

What taxes and fees are included in the price?

Accepted Answer

Many websites hide taxes and fees for additional guests, showing only “base occupancy rates” and making it hard to compare real prices. Halalbooking, in contrast, shows “real total prices” that include taxes and beds for all guests, including children. Taxes do vary from country to country or even city to city, therefore, it is always better to check. We recommend you check information for each accommodation under the “Important Notes” section, as there might be certain charges or taxes which need to be collected directly by the property during your check-in and/or check-out due to local government legislation.

Question 47

Is breakfast included in the price?

Accepted Answer

This depends on the meal board you have chosen. There are various meal board options such as “room only”, “breakfast included”, “half-board”, “full-board”, and “all-inclusive”. Please read the details before completing the booking.

Question 48

Are the prices up to date?

Accepted Answer

Yes. Prices visible online on our website are constantly updated by the properties directly. Please note that prices in your local currency are indicative only and based on current exchange rates. Actual prices are shown in the service providers’ currency.

Question 49

Do prices include any early booking discount or any other discounts?

Accepted Answer

All available discounts are already automatically included in the listed prices. We recommend that you register (https://halalbooking.com/register) for our loyalty programme for additional discounts and privileges. Follow the link to find all information regarding the HB Loyalty Club (https://halalbooking.com/hb-loyalty-club).

Question 50

Do you have the best prices? Do you price match?

Accepted Answer

If you come across lower rates, on another website, from another agency or from the hotel itself (either before or immediately after you have booked with us), please submit a Price Match request through our We Price Match page (https://halalbooking.com/best-price-guarantee). If your request meets our price match conditions, we will refund you the difference in price. It’s that easy.

Question 51

Where can I submit any special requests?

Accepted Answer

You may note any special requests under “Additional information or special requests” on the last page when you create your booking. Halalbooking will pass your requests on to the property, but we cannot guarantee that the property will honour your request. You may wish to call the property directly prior to your stay to confirm availability.

Question 52

Can I have an early check in?

Accepted Answer

You may add “Additional information or special requests” on the last page of the booking and request an early check-in. Please note that properties generally do not allow an earlier check-in than the official check-in time, which you can find on the respective property page on halalbooking.com, especially during peak season (summer and school holidays).

Question 53

Can I have a late check-out time?

Accepted Answer

You may add “Additional information or special requests” on the last page of the booking and request a late check-out. Please note that properties generally do not allow a later check-out than the official check-out time, which you can find on the respective property page on halalbooking.com, especially during peak season (summer and school holidays). We advise you to request a late check-out at the reception the night before your check-out.

Question 54

Can I pay for a half day upon check-in early?

Accepted Answer

Properties do not allow for half-day payments for early check-ins. If you would like to check-in to the room prior to the property’s official check-in time, we advise you to book the night before your arrival to avoid any uncomfortable wait in the lobby.

Question 55

Can I pay for a half day on the day of check-out as I have an evening flight ?

Accepted Answer

We recommend you to discuss this with the property’s reception at the time of check-in or prior to your departure day.

Question 56

What is a private airport transfer?

Accepted Answer

A private airport transfer is organised only for you or your group/family, which will pick you up on arrival at the airport and take you directly to your booked accommodation and back to the airport. The size and type of the vehicle depends on the number of guests in your booking. Please note that this is not a shuttle transfer which is shared with other guests and stops at other hotels.

Question 57

How can I book transfers?

Accepted Answer

After you have chosen your room(s) and clicked on “Book now”, you can find the ”Private Airport Transfers” section where you can select transfers for your entire group/family. Here you can select transfers for your chosen airport in either direction. Please note that prices shown are for the whole group/family and not per person. You can also add transfers at a later stage up to 2 days before check-in through the booking management page. Please note that we do not provide airport transfers for all properties listed. For popular destinations such as Istanbul, Antalya, Marmaris, etc. please contact contact (https://halalbooking.com/contact-us) our Customer Relations Team as we may be able to add transfers for your preferred destination. If this is not possible, we will refer you to the hotel directly.

Question 58

How does the transfer company know when I will arrive at the airport?

Accepted Answer

After completing your booking, you will receive an email requesting your flight details. Alternatively you can submit your flight details through the booking confirmation page. Once you have submitted your flight details, your transfer is fully booked and confirmed. Please ensure that you provide the correct information including your flight arrival date, time and airport to avoid any delays. In the event of a change of your flights you may update your flight details on our system by clicking on “correct them” in the confirmation email of your airport transfer. It is your responsibility to inform the transfer company about flight changes.

Question 59

What time will the airport transfer pick me up from the hotel?

Accepted Answer

The pick-up time for your return transfer from the hotel to the airport is stated on your transfer confirmation email which you will receive after you submit your flight details. The system determines the exact pick-up time depending on your flight departure time. This is set by the transfer company and allows for you to arrive at the airport at least 2 hours prior to your flight departure time. Please ensure that you provide the correct departure date, time and airport for your return flight to avoid any delays.

Question 60

How can I recognise the driver?

Accepted Answer

The driver will wait for you outside the airport terminal, holding a sign showing your name or “Halalbooking”.

Question 61

What happens if I cannot see the transfer driver?

Accepted Answer

If you encounter any issues with the transfer, please call the transfer company directly. You can find the number on your transfer confirmation email.

Question 62

What happens if my flight is delayed?

Accepted Answer

Please inform the transfer company as soon as possible by phoning the number on your transfer confirmation email and also update your new arrival time via the link on the same email.

Question 63

Is halalbooking.com related to booking.com, expedia or any other major online travel company?

Accepted Answer

No. Halalbooking is an independent company.

Question 64

What is halalbooking.com?

Accepted Answer

Halalbooking®.com is the leading global online platform for halal-conscious travellers to search and book resorts, hotels and villas throughout the world which can be filtered according to halal needs such as availability of halal food, alcohol-free areas and ladies-only and private family swimming pools, spas and beaches. You can relax, soak up the sun and enjoy sandy beaches and crystal-clear waters, or stay in great city hotels or private luxury villas, without compromising your values and beliefs.

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