Riviera Mackay

The front desk is open during the following times:

• Monday - Friday: 9:00 AM - 5:00 PM

• Saturday - Saturday: 9:00 AM - 5:00 PM

• Sunday - Sunday: 9:00 AM - 4:00 PM

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Reception hours are 10 AM-2 PM on public holidays.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

• Uncovered self parking fee: AUD 7 per day
• Uncovered extended parking fee: AUD 7 per day
• Early check-in fee: AUD 50.00 (subject to availability)
• Late check-out fee: AUD 50.00 (subject to availability)
• Crib (infant bed) fee: AUD 10.0 per stay
• Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Only registered guests are allowed in the guestrooms.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

The property will be renovating from January 5 2026 to February 13 2026 (completion date subject to change). The following areas are affected:

• Hallway

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.