Sheraton Grand Xishuangbanna Hotel

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve onsite parking and access to the hot springs
• This property accepts credit cards, debit cards, mobile payments, and cash
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
• Long-term renters welcome
• This property uses eco-friendly cleaning products
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include window guards
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: CNY 1000 per accommodation, per night
• Breakage deposit: CNY 1000 per stay
• Service fee: 10 percent

We have included all charges provided to us by the property.

• Fee for buffet breakfast: approximately CNY 138 to 160.9 for adults, and CNY 69 to 138 for children
• Airport shuttle fee: CNY 600 per vehicle (one-way)
• Early check-in is available for a fee (subject to availability)
• Late check-in fee for check-in between 4:00 PM and midnight
• Rollaway bed fee: CNY 380.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Pool access available from 8:00 AM to 10:00 PM.
• Hot springs access available from 8:30 AM to 10:00 PM.
• One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• A car is recommended for transportation to and from this property.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).