Smarana Hanoi Heritage - Hotel and Retreats

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, mobile payments, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
• Long-term renters welcome
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

You'll be asked to pay the following charges at the property:

• Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
• Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
• Christmas Day (25 December) Gala Dinner per adult: VND 1360800
• Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
• New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
• New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
• New Year's Day (1 January) Gala Dinner per adult: VND 1360800
• New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)

We have included all charges provided to us by the property.

• Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
• Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
• Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
• Nearby parking fee: VND 150000 per day (656 ft away)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Service fee: 5 percent
• Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property will be closed from June 18 2024 to July 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).